We are seeking a thoughtful and user‑centred UX Designer to join our product team. This role blends research, interaction design and prototyping to create clear, accessible and delightful digital experiences. The successful candidate will shape user journeys, translate insights into design solutions, and collaborate closely with product managers, engineers and researchers to deliver work that meets user needs and business goals.

About the role

You will lead user research activities, design wireframes and interactive prototypes, and help define information architecture and interaction patterns across web and mobile products. The role requires strong empathy for users, a data‑informed approach to problem solving, and the ability to communicate design rationale to cross‑functional stakeholders. You will contribute to design systems, run usability testing, and iterate based on qualitative and quantitative feedback.

Responsibilities

• Plan and conduct user research (interviews, usability tests, surveys, analytics reviews) to uncover user needs and pain points.

• Create user flows, wireframes and high‑fidelity prototypes that clearly communicate interaction and visual intent.

• Collaborate with product managers and engineers to translate requirements into practical, scalable design solutions.

• Contribute to and maintain a coherent design system — components, patterns and documentation — to ensure consistency across products.

• Run and analyse usability tests, accessibility audits and A/B tests; apply findings to iterate designs and improve key metrics.

• Advocate for inclusive design and accessibility best practices across the product lifecycle.

• Present design work and rationale to stakeholders, incorporating feedback while maintaining user focus.

• Support handover to engineering with clear specifications, assets and interaction notes.

Requirements

• Demonstrable experience in UX or product design with a portfolio that shows user‑centred outcomes.

• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD or similar.

• Practical experience running user research and usability testing, and converting insights into design improvements.

• Strong understanding of interaction design, information architecture and accessibility standards (WCAG).

• Ability to work collaboratively in cross‑functional teams, manage priorities and deliver to deadlines.

• Excellent communication skills with the ability to explain design choices to technical and non‑technical audiences.

Nice to have

• Experience with front‑end technologies (HTML/CSS/JS) or working closely with engineering teams on implementation.

• Familiarity with service design, content strategy or product analytics tools (e.g. Google Analytics, Mixpanel, Hotjar).

• Background in design systems leadership or component library development.

What we offer

• A collaborative and inclusive culture that values curiosity, craft and healthy risk‑taking.

• Opportunities to shape product direction and work on impactful, high‑profile projects.

• Competitive salary, flexible working arrangements and support for professional development.

We are an equal opportunity employer and welcome applications from all individuals. If you require adjustments during the selection or interview process, please let us know and we will make reasonable arrangements.